Help
Support
Need help with login, saved data, or billing? The fastest path is still a clear email with the right context.
Last updated: February 26, 2026
Contact: OzRod3@gmail.com
Fastest way to get help
When you email support, include:
- The email address you used to sign in with Google.
- What page you were on and what you expected to happen.
- Any error message you saw. Copy and paste is best.
Billing, refunds, and cancellations
Gnossy subscriptions are processed by Paddle, which acts as the Merchant of Record.
For refunds, billing issues, and cancellations, use the instructions in your Paddle receipt or invoice email. Include your order number and purchase email.
If you cannot find your receipt, email us and we will help you locate what you need to submit to Paddle.
See also Refund Policy and Terms.